CrystalAvto
|E-commerce & Product Specialist
Vilnius, Vilnius County, Lithuania
Summary
Managed omnichannel product catalog synchronization and optimized product offerings for an online car care products distributor.
Highlights
Spearheaded the first-time synchronization of the entire product catalog across three major e-commerce platforms (Rozetka, Epicentr, proprietary Web store), achieving full data consistency and inventory accuracy.
Developed high-converting, technically precise product descriptions, increasing engagement and sales for detailing professionals and car enthusiasts.
Served as Product Technologist, delivering internal training that enhanced sales teams' technical knowledge and improved customer consultation quality.
Identified and onboarded new business partners, successfully expanding the brand's market presence and reach.
Optimized product offerings by introducing "By the Litre" sales and custom bundles, generating new revenue streams for the company.
Resolved complex customer conflicts and claims using technical expertise, maintaining high customer loyalty and positive brand reputation.
Managed the selection and vetting of marketing agencies, establishing strategic partnerships that supported business objectives.
Contributed to strategic business scaling by identifying market gaps and proposing innovative new product development paths.